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Cancellation Policy

Returns / Cancellation

Right of withdrawal for consumers and model withdrawal form

The following right of withdrawal does not apply if the goods you have ordered are intended for use in your own commercial or self-employed professional activities.

 

Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (Rumpf Handels GmbH, Textilstr. 19, 48465 Schüttorf, Tel.: +49 5923 902340, Email: shop@sodanca.de) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and, in any event, no later than thirty days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the thirty-day period.

We will bear the costs of returning the goods within Germany if you use the self-adhesive return parcel label (usually provided by DHL) enclosed with the consignment. If your parcel does not contain a self-adhesive return parcel label, please email us at: shop@sodanca.de. To help us identify your parcel, please include your “Order ID” in the email.

You will only be liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to check their condition, characteristics and functionality.

End of the cancellation policy

 

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs,

  • Contracts for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded,

  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery,

  • Contracts for the supply of goods where, due to their nature, they have become inseparably mixed with other goods after delivery,

  • Contracts for the supply of audio or video recordings or computer software in sealed packaging, where the seal has been broken after delivery,

  • Contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts

 

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

  • To:
    So-Danca.de Rumpf Handels GmbH
    , Textilstr. 19
    , 48465

    Schüttorf, Email:


    shop@sodanca.deHiermit I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*)

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of the consumer(s) (only if notifying in writing)

  • Date

(*) Delete as appropriate.